Five-year voluntary manufacturer’s warranty
The highest quality is a central component of heinrichschulte’s corporate philosophy. Our products are developed and manufactured with the aim of delivering lasting performance in everyday use and offering our customers long-term reliability.
That is why, in addition to the statutory rights against the seller, heinrichschulte provides a five-year voluntary manufacturer’s warranty on our products. This underlines our confidence in the materials, workmanship and quality – and reflects our commitment to creating durable products responsibly.
Ten-year after-sales guarantee
Even after your purchase, heinrichschulte remains your reliable partner. We offer a ten-year after-sales guarantee on spare parts following the discontinuation of production, thereby supporting the long-term use of our products. Please do not hesitate to enquire about spare parts even after this period has expired; we will be happy to check our stock levels for you.
This commitment stands for consistency, service and responsibility. Instead of short-term replacement cycles, we enable sustainable product use and ensure the supply of suitable spare parts for many years to come.
Warranty Terms
This warranty applies exclusively to defects in materials and workmanship. No liability is accepted for damage or defects arising from the following causes:
- Unsuitable or improper use
- Incorrect installation or commissioning by the purchaser or third parties
- Installation not compliant with DIN standards
- Missing or defective safety devices, such as pressure-reducing valves or pressure-relief valve
- Natural wear and tear, particularly wear parts such as seals and aerator screens
- We provide a two-year guarantee on the cartridges (control elements) in mixers, provided their function has not been impaired by released pipe deposits, dirt particles or hard water.
- Incorrect treatment of the surface, for example with unsuitable cleaning agents, or negligent care, for example limescale or soiling
- Damage caused deliberately or through gross negligence by the purchaser or third parties, as well as consequential damage resulting from a complaint being submitted too late, is also excluded from the guarantee.
Complaints must be reported to us immediately upon discovery. We must be given the necessary time and opportunity to carry out any repair, replacement or substitute delivery that we consider necessary.
During the guarantee period, provided the complaint is justified, we will cover the cost of the spare part, including shipping costs.
FAQ
Does heinrichschulte offer a voluntary guarantee in addition to the statutory warranty?
Top quality is a fundamental part of our corporate philosophy. We therefore offer consumers a voluntary five-year manufacturer’s guarantee on our products.
Who should I contact if I have a complaint?
heinrichschulte sells its products to customers via wholesalers, specialist tradespeople and retailers. Consequently, customers’ warranty claims are primarily against the direct seller – i.e. the specialist tradesperson or retailer – and not against the manufacturer. In the event of a complaint, please contact the point of sale where you purchased your product.
The product is faulty. Will I receive a credit note for it?
If you have received a faulty product, please contact the seller directly in the first instance, i.e. the specialist trade supplier or retailer. The costs incurred for the replacement and for postage will be covered by heinrichschulte, provided that our complaints department has confirmed that the issue is covered by the warranty.
Does the manufacturer’s warranty on the product lapse when spare parts are replaced?
One of the conditions for our warranty to remain valid is that the product is installed correctly. When replacing spare parts, the correct procedure is described in the assembly instructions.
