Five-year voluntary manufacturer’s guarantee
heinrichschulte develops and manufactures mixers and fittings with a clear focus on materials, workmanship and function. In addition to statutory rights against the seller, heinrichschulte provides a voluntary five-year manufacturer’s guarantee for the mixer body. The guarantee provides a clearly defined framework for defects in materials and manufacturing and complements our quality approach with a transparent service beyond the initial purchase. The applicable guarantee conditions are decisive.
Two-year statutory warranty for wear parts
Wear parts such as cartridges and seals are covered by a two-year statutory warranty. As these components are subject to regular use, separate guarantee conditions apply. Proper installation, use and care in accordance with the relevant technical product and installation information are among the applicable requirements. The current guarantee conditions are decisive.
Ten-year after-sales guarantee
heinrichschulte continues to support customers and partners after purchase through long-term spare parts availability. Spare parts are covered by a ten-year availability guarantee following discontinuation of production. This provides a clearly defined period during which suitable spare parts can be purchased for maintenance, repair and service. Even after this period has expired, it may still be worth contacting us. We will be pleased to check whether the required spare part remains available in our stock.
Guarantee Terms
This guarantee applies exclusively to defects in materials and workmanship. No liability is accepted for damage or defects arising from the following causes:
- Unsuitable or improper use
- Incorrect installation or commissioning by the purchaser or third parties
- Installation not compliant with DIN standards
- Missing or defective safety devices, such as pressure-reducing valves or pressure-relief valve
- Natural wear and tear, particularly wear parts such as seals and aerator screens
- We provide a two-year guarantee on the cartridges (control elements) in mixers, provided their function has not been impaired by released pipe deposits, dirt particles or hard water.
- Incorrect treatment of the surface, for example with unsuitable cleaning agents, or negligent care, for example limescale or soiling
- Damage caused deliberately or through gross negligence by the purchaser or third parties, as well as consequential damage resulting from a complaint being submitted too late, is also excluded from the guarantee.
Complaints must be reported to us immediately upon discovery. We must be given the necessary time and opportunity to carry out any repair, replacement or substitute delivery that we consider necessary.
During the guarantee period, provided the complaint is justified, we will cover the cost of the spare part, including shipping costs.
FAQ
Does heinrichschulte offer a voluntary guarantee in addition to the statutory warranty?
Yes. In addition to statutory rights against the seller, heinrichschulte provides a voluntary manufacturer’s guarantee in accordance with the applicable guarantee conditions. The mixer body is covered by a five-year guarantee. Wear parts such as cartridges and seals are covered by a two-year statutory warranty.
Who should I contact if I have a complaint?
heinrichschulte sells its products to customers via wholesalers, specialist tradespeople and retailers. Consequently, customers’ warranty claims are primarily against the direct seller – i.e. the specialist tradesperson or retailer – and not against the manufacturer. In the event of a complaint, please contact the point of sale where you purchased your product.
The product is faulty. Will I receive a credit note for it?
If you have received a faulty product, please contact the seller directly in the first instance, i.e. the specialist trade supplier or retailer. The costs incurred for the replacement and for postage will be covered by heinrichschulte, provided that our complaints department has confirmed that the issue is covered by the guarantee.
Does the manufacturer’s guarantee on the product lapse when spare parts are replaced?
Professional installation and replacement in accordance with the relevant installation and product information are prerequisites for the application of the guarantee conditions. The corresponding technical documentation and installation instructions should therefore be observed when replacing spare parts.
